Cornwall Tile Centre is committed to responsible information handling practices. You can visit most pages on our website without giving us any information about yourself, but sometimes we need information to provide services that you request. This privacy statement explains data collection and use in those situations. By visiting our web site, you consent to the information practices described in this policy.
We are The Natural Tile and Stone Company Ltd, a UK limited company trading as Cornwall Tile Centre, registered in England and Wales at Unit 24, Pensilva Industrial Estate, St Ive Road, Pensilva, Cornwall PL14 5RE under company reg: number 07033928. In this document The Natural Tile and Stone Company Ltd will be referred to as Cornwall Tile Centre and sometimes as “we”.
This Privacy Notice is designed to help you understand everything you need to know about the, what, why and how’s of our data gathering and processing operations, and what your legal rights are as an individual.
Cornwall Tile Centre takes its responsibilities of protecting your data very seriously and we do advise you get to know our practices. If there’s anything in this policy you don’t understand or if you want to ask any questions, please feel free to contact us using the details below.
What information does Cornwall Tile Centre collect and how is the information used?
We may obtain personally identifiable information about you, ONLY if you elect to give us that information. Types of personally identifiable information we ask you to provide may include your name, address, telephone number and e-mail address.
In addition, some non-personal information may be collected automatically. When you visit our website, we automatically collect information about your visit that does not identify you personally. We can identify the type of computer, browser, and web service you are using, as well as the date, time, and pages you visit. Collecting this information helps us design the site to best suit your needs.
Generally, our uses of information collected online are either responding to an enquiry or to deliver services (such as newsletters or sending quotes, brochures, or samples).
The Cornwall Tile Centre may also use personally identifiable information for internal purposes, such as tracking demographic data to make this Web site more useful to our visitors.
Our Web site may also use other technologies to track which pages on our Web sites our visitor’s view. This non-identifiable click-stream data helps us understand how visitors use our Web site.
Why does Cornwall Tile Centre collect personal data?
The information we collect from customers is done so for the purpose of:
To provide you with the goods and services you are looking for.
To improve the quality of the services we offer, and to better understand our customers’ needs.
To inform you of other goods and services we provide or offers that may interest you.
To send notifications on subjects you have subscribed to.
To request feedback and reviews.
To allow us to understand the scale and range of our customer base.
To recognise when customers re-engage with our services.
The conditions of use.
Cornwall Tile Centre is required to process your name, addresses, contact number, email address and financial information for the purpose stated above in order to deliver on the terms of a contract between us and yourself, or it may be to deliver on the terms of a contract that is not yet in place but where there is an intention that it soon shall be.
Cornwall Tile Centre will process your name, addresses, contact number, email address and financial information for certain legitimate business interests which include some or all the following
For direct marketing purposes
To identify and prevent fraud
To enhance the security measures in place that protect data we are responsible for
To provide reference information to third party organisations where you request us to do so
To investigate any future insurance claims
To protect the company’s assets
To provide you with goods and services you are looking for
To improve the quality of the services we offer, and to better understand our customers’ needs
To inform you of other goods and services we provide, or offers that may interest you
To send notifications on subjects you have subscribed to
To request feedback and reviews
To allow us to understand the scale and range of our customer base
To allow us to support and maintain our products in active service
To recognise when customers re-engage with our services
Where we are processing your data for the above reasons, we shall always hold your data rights paramount. You have the right to object to this processing if you wish, more details can be found below on objecting to processing.
If we don’t have it, we can’t work with it…
Providing us with your personal data for the purposes above is a contractual requirement, as such you are obliged to provide this information.
It’s always your choice on whether to provide personal data of course, if you decide that you don’t want to provide us with your personal data then in turn, we will be unable to enter contract of sale.
Who will Cornwall Tile Centre share your information with?
Cornwall Tile Centre will never share your personal data with Third Parties that intend to use it for their own purposes.
No third party we employ who must have access to our data to perform their function will be allowed to use any of that data for any purpose unrelated to the purposes stated above.
From time to time, we may be required to provide personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves.
Where is my data going to be kept?
No Data Transfers outside EU by Controller
Cornwall Tile Centre will not transfer your personal data to any country outside the list of countries approved by the EU Commission as having appropriate safeguards for data transfers.
No Data Transfers outside EU by Third Party
Cornwall Tile Centre will not share your personal data with any third-party organisation that transfers personal data to any country outside the list of countries approved by the EU Commission as having appropriate safeguards for data transfers.
Do I have choices regarding how my information is used?
If your information is currently being used to send you marketing communications, you can opt out at any time. All marketing e-mail communications from Cornwall Tile Centre tell you how to stop receiving them, or you can visit the unsubscribe page directly.
How long will Cornwall Tile Centre keep my data for?
Where the lawful basis of our processing is based on your consent, we will retain the personal data for:
If we have your consent to do so (see below on withdrawing consent)
Where the lawful basis of our processing is based on a contractual necessity, Cornwall Tile Centre will retain your personal data for the period until it has become irrelevant after the contract has ended.
Where the lawful basis of our processing is based on legitimate interests Cornwall Tile Centre will retain your personal data for:
The period until it has become irrelevant.
Your rights, our responsibility
There are several rights granted to you immediately upon providing us with your personal information; we’d like you to know that at Cornwall Tile Centre we take your rights as a person seriously and will always conduct ourselves in a way that is considerate of our responsibility to serve your legal rights.
Should the time come where you no longer wish for us to have or use your personal data you may withdraw your consent at any time. To withdraw your consent for us to process your data we request you inform Cornwall Tile Centre in writing with instructions of your wishes.
If your information is currently being used to send you marketing communications, you can opt out at any time. All marketing e-mail communications from Cornwall Tile Centre tell you how to stop receiving them, or you can visit the unsubscribe page directly. After a withdrawal of consent request is received, we may contact you to verify the request.
Withdrawing your consent for us to process your personal data will not affect the lawfulness of the processing beforehand.
The Right of Access
This grants you the right to confirm whether your personal data is being processed, and to be provided with all the relevant details of what those processing operations are. If you would like access to the personal data we have about you, we ask that you contact us in
writing with instructions of your wishes.
The Right of Erasure (‘Right to be Forgotten’)
You have the right to request that we erase all personal data we have about you, and we must respond to that request without undue delay. There are some conditions that apply with this right, but we will make every attempt to respond to a ‘Right to be Forgotten’ request within 30 days of receiving it.
The Right to Rectification
Cornwall Tile Centre wants your information and preferences to be accurate and complete. Your personal information is updated automatically if you provide us with new details in any request (e.g., a new quote request). Otherwise, you can email us directly with any updates.
The Right to Restriction
You have the right to have us restrict the processing of your personal data and ensure that processing only takes place with your consent or for legal purposes.
The Right to Objection
The right to object is a basic freedom all democracies enjoy. If you wish to object to the way we use, or have used, your personal data you may do so freely.
The Right to Portability
This is a legal right afforded to you that most companies already provide; it basically states that if you request it, we must pass on all the details you have given to us to another provider of your choosing.
The Right to Complain
We will always try to maintain the highest standards and encourage the confidence our customers have in us as an organisation. In order that we can achieve this we do request that any complaints be first brought to our attention so we can properly investigate matters; if, however you would like to complain about Cornwall Tile Centre to a supervisory authority you may do so by contacting the Information Commissioners Office on 0303 123 1113, or any one of the other reporting methods listed on their website – https://ico.org.uk/concerns
How does Cornwall Tile Centre secure my personal information?
We are committed to properly securing the information we collect online. To help us accomplish this, we take several steps. We employ internal access controls to ensure that the only people who see your information are those with a need to do so to perform their official duties; We train relevant personnel on our privacy and security measures; We physically secure the areas where we hold hard copies of the information we collect online; We regularly back up the information we collect online to insure against loss; We use technical controls to secure the information we collect online as appropriate, including but not limited to: Secure Socket Layer (SSL), encryption, firewalls,
password protections; We periodically test our security procedures to ensure personnel and technical compliance.
Does Cornwall Tile Centre collect information from children?
Our Web site does not intentionally collect information from children under the age of 13. If we discover that we have inadvertently collected information from a person under the age of 13, we will automatically delete it.
Our contact details
The Cornwall Tile Centre, Unit 24, Pensilva Ind Estate, St. Ive Road, Pensilva, Cornwall. PL14 5RE
T: +44 (0) 1579 362264